Facebook Turns Its Focus to Enabling Businesses to Better Communicate With Consumers

Facebook detailed several new ways for businesses to communicate with their customers and potential customers and manage those communications. Citing a recent Harris poll finding that 75% of adults worldwide want to communicate with businesses via messaging, the company said, “We are investing across Facebook, Instagram and WhatsApp. We are investing in business messaging tools,…
Facebook detailed several new ways for businesses to communicate with their customers and potential customers and manage those communications. Citing a recent Harris poll finding that 75% of adults worldwide want to communicate with businesses via messaging, the company said, “We are investing across Facebook, Instagram and WhatsApp. We are investing in business messaging tools,…